Welcome to Elevator Compliance Solutions (ECS). By accessing or using our website, products, and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with these terms, you may not use our services.

1. General Terms
1.1 Acceptance of Terms: By purchasing products or services from ECS, you agree to these terms and conditions.
1.2 Modifications: ECS reserves the right to update or modify these terms at any time without prior notice. Changes will be effective immediately upon posting to our website.

2. Products and Services
2.1 Merchandise: ECS offers industry-specific merchandise, including signs, Braille, and forms tailored to the elevator industry. Custom orders are available but subject to additional conditions.
2.2 Inspection and Consulting Services: ECS provides inspection and consulting services, including maintenance evaluations, traffic analysis, modernization consultations, and contract reviews.
2.3 Usage: ECS products and services are intended for professional and lawful use only. Customers are responsible for adhering to applicable laws and codes.

3. Refund and Return Policy
3.1 Eligibility for Refunds:
No Refunds on Downloadable PDF Products
All sales of downloadable PDF products are final. Due to the nature of digital goods, we do not offer refunds or exchanges on any downloadable items purchased through our platform.
Subscription-Based Services
Refunds for subscription-based services are handled on a case-by-case basis. Refund requests must be submitted in writing to support@elevatorcompliancesolutions.com within 7 days of the transaction. Approval of refunds is at the sole discretion of Elevator Compliance Solutions.
Refund requests must be submitted within 30 days of receiving merchandise.
Items must be returned in their original, unused condition, with all packaging and labels intact.
Custom or personalized items are non-refundable unless defective or incorrect due to ECS’s error.
3.2 Defective or Incorrect Items:
Contact ECS within 10 days of receiving the item.
Provide a detailed description of the issue along with photos.
ECS will arrange for a replacement or refund, including applicable shipping costs.
3.3 Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an ECS error.
3.4 Refund Timeline: Approved refunds will be processed within 7–10 business days and issued to the original payment method.

4. Privacy Policy
4.1 Information We Collect:
Personal information such as your name, email address, phone number, and payment details when you place an order or register for services.
Non-personal information, including browser type, IP address, and website usage data.
4.2 How We Use Your Information:
To process orders and provide services.
To communicate with you about your orders, updates, and promotional offers.
To improve our website and services.
4.3 Data Security:
ECS implements industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
4.4 Sharing Information:
ECS does not sell or share your personal information with third parties except as required to process payments, ship products, or comply with legal obligations.
4.5 Your Rights:
You may request access to, correction of, or deletion of your personal information by contacting us at support@elevatorcompliancesolutions.com.

5. Limitation of Liability
ECS is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products, services, or website. This includes but is not limited to damages for loss of profits, data, or business operations.

6. Intellectual Property
All content on the ECS website, including text, graphics, logos, and software, is the property of ECS and protected by copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.

7. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Delaware, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Delaware.

8. Contact Information
For questions or concerns regarding these terms and conditions, refund and return policy, or privacy policy, please contact us:
Email: support@elevatorcompliancesolutions.com
Phone: (844) 426-3954
Mailing Address: P.O. Box 450102 Miami FL, 33245

Thank you for choosing Elevator Compliance Solutions LLC. We value your business and strive to provide exceptional products and services to meet your needs.